Refund & Return Policy

Asempa Shop – Refund & Return Policy

At Asempa Shop, we want you to love what you order. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 14 days from the date you receive your order to request a return. After 14 days, we're unable to offer a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, with all tags, accessories, and manuals included
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged, have missing parts, or show signs of use for reasons not due to our error may be subject to a partial refund or rejection.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care and hygiene products (once opened or unsealed)
  • Earrings and other pierced jewelry, for hygiene reasons
  • Gift cards
  • Made-to-order or customized items
  • Items marked as "Final Sale" at checkout

4. How to Start a Return

  1. Email us through our Contact page with your order number and reason for return.
  2. We'll confirm your eligibility and send return instructions, including the return address.
  3. Pack the item securely in its original packaging and send it back to us.
  4. Once we receive and inspect the item, we'll notify you of the approval status of your refund.

Please do not send items back without first contacting us. Returns sent without prior approval may not be accepted.

5. Refunds

Once your return is received and inspected, we'll email you to confirm we've received it. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it can take additional time for your bank or card provider to post the refund to your account.

6. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time for your refund to be officially posted.
  3. Contact your bank — there's often some processing time before a refund is posted.
  4. If you've done this and still haven't received your refund, contact us at Asempaservices20241@gmail.com.

7. Exchanges

We only replace items if they're defective, damaged, or if you received the wrong item.

If you need an exchange for the same item, contact us at Asempaservices20241@gmail.com.

8. Damaged, Defective, or Incorrect Items

We inspect all orders before shipping, but if you receive an item that is damaged, defective, or not what you ordered:

  • Contact us within 48 hours of delivery
  • Include your order number and photos of the item/packaging
  • We'll arrange a replacement, exchange, or full refund, including original shipping costs, at no extra cost to you

9. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we'll cover the return shipping cost.
  • If the return is due to a change of mind, you're responsible for your own return shipping costs, which are non-refundable.
  • We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item without tracking.

10. Cancellations

You may cancel your order for a full refund before it has shipped. Once an order has been dispatched, our standard return process applies.

11. Contact Us

If you have any questions about this Refund & Return Policy, please reach out: